Refund Policy
Straightforward, and it matches what we tell you on the Pricing page.
Last updated: August 14, 2026
Our Promise
If ScreenMocks is not a fit, email support@screenmocks.com within 14 days of a payment and we will refund it, no questions asked. That's the whole policy. Everything below just spells out the details.
What's Covered
The 14-day refund applies to any individual payment on a paid plan (Pro, monthly or annual) and to the one-time Launch Pass, including your first payment and any renewal. A refunded Launch Pass ends the access it granted.
How to Request a Refund
Email support@screenmocks.com from the address on your account, and let us know the payment you'd like refunded; the date is enough, you don't need to dig up an invoice number. We don't ask why, and we don't try to talk you out of it.
What Happens Next
We refund the full payment to your original payment method, through Lemon Squeezy, who took the payment as merchant of record. Processing usually takes a few business days on our side; your bank or card issuer may take a few more to show it in your statement. If you had an annual plan, we refund the full annual payment, not a prorated slice, as long as the request is within 14 days of that payment. A refunded payment ends the access it paid for: your account returns to the Free plan as soon as the refund goes through, and a refunded Launch Pass ends the permanent access it granted.
After the 14-Day Window
After 14 days, a payment is no longer eligible for a refund, but you can cancel anytime to stop future renewals; you'll keep access through the end of the period you already paid for. If something's genuinely gone wrong on our end (a billing error, a duplicate charge), email us; we'll fix it regardless of the window.
Cancelling vs Refunding
Cancelling and refunding are different things. Cancelling stops your subscription from renewing but doesn't return money already paid for the current period. A refund returns a specific payment and, if it's your only payment, effectively ends your access right away. Ask for whichever one you actually want; if you're not sure, just tell us what happened and we'll figure it out together.
Free Plan
The Free plan doesn't require payment, so there's nothing to refund. If you were charged unexpectedly while on what you believed was the Free plan, email us immediately, that's a billing error on our part and we'll fix it fast.
Contact Us
Refund requests and billing questions: support@screenmocks.com.
Questions about this page? Email support@screenmocks.com.